FAQ

FAQ

FAQ

Questions & Answers

Here you’ll find answers to some of the most common questions we receive. If you have any other queries or need further assistance, please don’t hesitate to contact us.

Kitchencraft is your go-to online store for high-quality kitchenware. We offer a wide range of products, including drinkware, kitchen tools, and wood utensils, all designed to enhance your cooking and dining experience.

We are proudly based in Australia. However, we ship our products both nationwide and internationally.

Yes! We offer free shipping on all orders, no matter the size or destination, within Australia and around the world.

Placing an order is simple. Browse our website, add your desired items to the cart, and proceed to checkout. Follow the prompts to enter your shipping details and payment information.

We accept various payment methods, including major credit cards (Visa, MasterCard), PayPal, and other secure payment options.

Absolutely! Once your order is dispatched, you will receive a confirmation email with a tracking number. You can use this number to track your shipment online.

We offer a 30-day return policy for most items. If you are not satisfied with your purchase, please contact our customer service team to initiate a return. Items must be unused and in their original packaging to be eligible for a return.

You can reach our customer service team via email at support@kitchencraft.com.au or through our website’s contact form. We aim to respond to all inquiries within 1-2 business days.

If you need to modify or cancel your order, please contact us as soon as possible. Once an order is processed or shipped, we may not be able to make changes.

Product availability is displayed on our website. If an item is out of stock, it will be noted on the product page, and you can sign up to be notified when it becomes available again.